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Cancellation Policy
Welcome to Online Skardu. Our Cancellation Policy outlines the terms
and conditions for canceling orders placed through our platform. By using our
services, you agree to comply with and be bound by this Cancellation Policy.
1. Order Cancellation:
You may request to cancel your order under the following
conditions:
- Cancellation
Timeframe: Order cancellations must be requested within 02 hours of placing the order. After this timeframe, the order may
have already been processed and is not eligible for cancellation.
2. How to Request a Cancellation:
To request a cancellation, please contact our customer support team at onlineskardu@gmail.com within the specified timeframe mentioned in Section 1. Provide your order number and any other relevant details to expedite the cancellation process.
3. Cancellation Process:
Upon receiving your cancellation request, we will check the
status of your order. If the order has not been processed or shipped, we will
proceed with the cancellation and issue a refund, if applicable.
4. Non-Cancelable Items:
Certain items may not be eligible for cancellation,
including:
- Customized
or Personalized Items: Products that have been customized or
personalized according to your specifications may not be eligible for
cancellation.
- Digital
Products: Orders for digital products, such as e-books or software
downloads, are typically non-cancelable.
5. Refund for Canceled Orders:
If your order is eligible for cancellation and a payment has
been made, we will process a refund in accordance with our Refund Policy.
6. Changes to Cancellation Policy:
We reserve the right to update or modify this Cancellation
Policy at any time. Any changes will be effective upon posting to our website.
If you have any questions or concerns about our Cancellation
Policy, please contact us at onlineskardu@gmail.com
Thank you for choosing Online Skardu.
