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Refund Policy
Welcome to Online Skardu. Our Refund Policy outlines the terms and
conditions under which refunds are issued for purchases made through our
platform. By using our services, you agree to comply with and be bound by this
Refund Policy.
1. Eligibility for Refund:
We strive to provide our customers with quality products and
services. If you are dissatisfied with your purchase, you may be eligible for a
refund under the following circumstances:
- Defective
or Damaged Products: If the product you received is defective or
damaged, you may request a refund within 01 days of receiving
the product.
- Order
Cancellation: If you wish to cancel your order, you must do so within 02 hours of placing the order. After this timeframe, the
order may have already been processed and is not eligible for
cancellation.
2. How to Request a Refund:
To request a refund, please contact our customer support
team at onlineskardu@gmail.com within the specified timeframe mentioned
in Section 1. Provide your order number, a description of the issue, and any
relevant supporting documentation, such as images of damaged products.
3. Refund Process:
Upon approval of your refund request, we will initiate the
refund process. The method of refund may vary based on the original payment
method:
- Credit
Card Payments: Refunds will be issued to the original credit card used
for the purchase.
- Cash
on Delivery (COD): Refunds for COD orders may be processed through
bank transfer or other agreed-upon methods.
4. Non-Refundable Items:
Certain items are non-refundable, including:
- Digital
Products: Products delivered electronically, such as e-books or
software downloads, are non-refundable.
- Customized
or Personalized Items: Products that have been customized or
personalized according to your specifications may not be eligible for a
refund.
5. Return Shipping:
If the return of a physical product is required, you may be
responsible for return shipping costs unless the product is deemed defective or
damaged.
6. Changes to Refund Policy:
We reserve the right to update or modify this Refund Policy
at any time. Any changes will be effective upon posting to our website.
If you have any questions or concerns about our Refund
Policy, please contact us at
Thank you for choosing Online Skardu.
