Return policy

Return Policy

Welcome to Online Skardu. Our Return Policy outlines the terms and conditions for returns of products purchased through our platform. By using our services, you agree to comply with and be bound by this Return Policy.

1. Eligibility for Returns:

We want you to be satisfied with your purchase from Online Skardu. If you are not completely happy with your order, you may be eligible for a return under the following conditions:

  • Defective or Damaged Products: If the product you received is defective or damaged, you may request a return within 01 day of receiving the product.
  • Incorrect Product Received: If you received the wrong product, please contact our customer support team within 01 day of receiving the product to initiate a return.

2. How to Request a Return:

To request a return, please contact our customer support team at onlineskardu@gmaill.com within the specified timeframe mentioned in Section 1. Provide your order number, a description of the issue, and any relevant supporting documentation, such as images of damaged or incorrect products.

3. Return Process:

Upon approval of your return request, we will provide you with instructions on how to return the product. Please ensure that the product is returned in its original packaging and the same condition as when you received it.

4. Refund or Replacement:

Upon receiving and inspecting the returned product, we will determine whether to issue a refund or replacement, based on the nature of the issue. Refunds will be processed in the same manner as the original payment.

5. Non-Returnable Items:

Certain items may not be eligible for return, including:

  • Digital Products: Products delivered electronically, such as e-books or software downloads, are non-returnable.
  • Customized or Personalized Items: Products that have been customized or personalized according to your specifications may not be eligible for return.

6. Return Shipping:

If the return of a physical product is required, we may provide a prepaid shipping label for returns due to defects or errors on our part. Otherwise, you may be responsible for return shipping costs.

7. Changes to Return Policy:

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective upon posting to our website.

If you have any questions or concerns about our Return Policy, please contact us at onlineskardu@gmaill.com

Thank you for choosing Online Skardu.